Refund policy
RETURN AND REFUND POLICY
Last updated: October 24, 2026
At SpedCrew, operated by YDE BUSINESS LLC, we are committed to providing our customers with quality products, transparent policies, and reliable customer service.
This Return and Refund Policy explains how returns, exchanges, refunds, damaged or defective products, and order cancellations are handled.
1. 14-Day Return Period
Customers may request a return within 14 calendar days after receiving the final item in their order.
For voluntary returns, products should meet the following conditions:
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Be unworn, unused, and in their original condition.
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Have all original tags attached.
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Include original packaging and accessories.
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Show no signs of washing, damage, odors, or alteration.
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Be accompanied by an order number or other proof of purchase.
These conditions do not restrict statutory withdrawal rights or mandatory consumer protections.
Where applicable law provides a right of withdrawal, customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and fit.
Customers may be responsible for diminished value resulting from handling beyond what is reasonably necessary.
2. How to Request a Return
To initiate a return, contact our customer support team:
Email: support@spedcrew.com
Please provide:
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Your full name.
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Your order number.
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The product you wish to return.
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The reason for your return, if applicable.
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Photographs if the item arrived damaged, defective, or incorrect.
Our customer support team will review your request and provide return instructions, including the appropriate return shipping address.
For voluntary returns, please contact us before sending any products. Unauthorized shipments may experience processing delays.
This requirement does not limit your statutory right to withdraw from a purchase or exercise mandatory consumer rights.
Important: Our registered business address is not necessarily a return processing facility. Customers must follow the return instructions provided by our support team.
3. One Free Exchange
SpedCrew offers one complimentary exchange per eligible order.
Your first approved exchange includes:
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Reasonable return shipping costs.
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Shipment of the replacement product.
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Exchange for another available size or color of the same product.
Exchanges for a different product may require payment or refund of any price difference.
The complimentary exchange is limited to one exchange shipment per order.
Additional exchanges requested by the customer may incur shipping costs.
If a prepaid return shipping label is unavailable in your country, please contact our support team before purchasing postage. We will provide an approved alternative or reimbursement instructions.
All exchanges are subject to product availability.
If your requested replacement is unavailable, you may choose another eligible product, receive store credit, or request a refund where permitted by this policy or applicable consumer law.
4. Change-of-Mind Returns
If you request a standard return because you changed your mind, selected the wrong size, or no longer want the product, you are generally responsible for return shipping costs.
Exceptions include:
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Your first complimentary exchange.
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Defective products.
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Damaged products.
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Incorrect products.
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Situations where applicable consumer law requires SpedCrew to cover return shipping.
For voluntary returns outside statutory withdrawal rights, original shipping charges are generally non-refundable.
For customers exercising a statutory right of withdrawal, we will refund the cost of the least expensive standard delivery option offered, where required by law.
Additional charges for express or premium shipping are generally non-refundable unless the service was not provided as agreed or applicable law requires otherwise.
5. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If you receive a product that is damaged, defective, incorrect, missing components, or materially different from its description, contact us at:
Please include your order number, a description of the issue, and photographs where available.
When a problem is confirmed, SpedCrew will provide an appropriate remedy, which may include:
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Replacement of the product.
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Repair, where appropriate.
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A full or partial refund.
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Another remedy required by applicable consumer protection laws.
SpedCrew will cover reasonable return shipping costs for confirmed defective, damaged, or incorrect products.
Promptly reporting a problem helps us investigate and resolve it efficiently but does not limit mandatory legal rights.
6. Non-Returnable Products
The following products may be excluded from voluntary change-of-mind returns:
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Gift cards.
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Personalized products made to individual customer specifications.
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Products damaged through misuse, improper care, or normal wear.
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Products returned with missing components, subject to applicable law.
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Products clearly identified as non-returnable before purchase, where legally permitted.
Made-to-order products are excluded from statutory withdrawal rights only when the applicable legal requirements for that exception are satisfied.
Discounted and sale products remain eligible for statutory remedies where they are defective, incorrectly described, or otherwise non-conforming.
Nothing in this section excludes mandatory consumer protections.
7. Order Cancellation
Customers may request cancellation before their order has been fulfilled or shipped.
To request cancellation, contact:
Email subject: Order Cancellation
Include your order number and relevant purchase information.
If we can cancel the order before fulfillment, we will issue a full refund.
Once fulfillment or shipment has started, we may be unable to stop the package.
Customers may then request a return or exercise any applicable statutory withdrawal rights.
Any legal right to cancel or withdraw from an order remains unaffected by our fulfillment status.
8. Refund Processing
Once your returned product has been received and inspected, we will notify you of the outcome.
For approved voluntary returns, we normally initiate refunds within 5 business days after inspection.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank, card issuer, or payment provider, funds may take additional time to appear in your account.
For statutory withdrawals, refunds will be processed within the time limits required by applicable law. Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.
Where applicable law requires it, we will reimburse eligible standard delivery charges.
Refund deductions will only be made where legally permitted, including for diminished product value caused by handling beyond what was reasonably necessary.
If your approved refund has not appeared after 15 business days, please contact:
9. European Union, EEA, and United Kingdom Consumer Rights
Customers located in the European Union, European Economic Area, and United Kingdom may have additional statutory consumer protections.
For qualifying distance purchases, consumers generally have 14 calendar days after receiving the final item in their order to notify us that they wish to withdraw from the purchase without providing a reason.
After notifying us of withdrawal, customers generally have a further 14 days to return the products.
Where applicable, SpedCrew will reimburse eligible payments, including the cost of the least expensive standard delivery option offered.
Reimbursement will be made within the period required by applicable law and may be withheld until we receive the returned products or evidence that they have been sent, where legally permitted.
Customers may exercise their withdrawal rights by contacting:
A clear statement requesting withdrawal from the purchase is sufficient.
Customers may also use any self-service return or cancellation option available through their customer account.
Statutory withdrawal rights are separate from legal remedies for defective, misdescribed, or non-conforming products.
10. Consumer Protection and Legal Rights
This policy does not exclude, restrict, or replace any consumer rights that cannot legally be waived.
Where local consumer protection laws provide stronger rights, longer warranty periods, or additional remedies, those legal requirements will prevail.
SpedCrew and YDE BUSINESS LLC are committed to complying with applicable consumer protection requirements in the markets where products are sold.
11. Business Information
Legal Business Name: YDE BUSINESS LLC
Trading Name: SpedCrew
Business Type: Single-Member Limited Liability Company (LLC)
State of Registration: New Mexico, United States
Date of Formation: November 4, 2025
New Mexico Entity ID: 0008059422
Principal Business Address:
100 Sun Ave, Suite 650
Albuquerque, NM 87109
United States
Customer Support Email: support@spedcrew.com
Official Website: https://spedcrew.com
For returns, exchanges, cancellations, refunds, or product-related questions, please contact our customer support team.
Return Shipping Address: Provided by customer support after initiating a return request.
YDE BUSINESS LLC operates SpedCrew as the legal business entity responsible for the sale of products through spedcrew.com.