Shipping Policy

SpedCrew ships to destinations worldwide where service is available and lawful.

Order processing

Orders are normally processed within 1–2 business days. Processing may take longer during holidays, promotions, high-volume periods, security review, or where address or payment verification is needed. Processing time is separate from carrier transit time.

Shipping options, costs, and estimates

The shipping method, cost, and estimated delivery timeframe offered for your order are displayed at checkout and depend on destination, product, availability, and carrier service. Where currently configured and available for the destination, promotional or usual options may include Standard Shipping at €4.90, Express Shipping at €7.40, and free standard shipping for orders containing two or more items. The options and prices actually displayed at checkout for the destination control.

Delivery estimates are estimates, not guaranteed delivery dates unless we expressly state otherwise. Actual delivery may be affected by carrier delays, customs processing, weather, holidays, peak periods, local disruptions, or an incorrect or incomplete address.

Tracking

Tracking information will be provided when available. Tracking may take time to activate after shipment, and not every destination or service offers full end-to-end tracking.

International shipments, duties, and taxes

International shipments may be inspected or delayed by customs. Depending on the destination, customs duties, import taxes, VAT, brokerage fees, or similar charges may be collected by authorities or carriers unless checkout expressly states that applicable taxes and duties are included. The customer is responsible for charges properly disclosed and imposed under destination rules, subject to applicable law.

Addresses, delayed shipments, and lost parcels

Please provide a complete and accurate delivery address. Contact support@spedcrew.com promptly if an address needs correction; changes may not be possible after fulfillment. If tracking is substantially delayed, shows delivery without receipt, or a parcel appears lost, contact us with your order number. We will review available tracking and work with the carrier. We will provide replacement, refund, or another remedy where required by applicable law or our policies.

Consumer rights

Nothing in this policy transfers carrier risk to a consumer where applicable law places responsibility on the seller. EU and other consumers retain mandatory delivery, cancellation, refund, and conformity rights, including remedies for failure to deliver within a legally required or agreed period.

Contact

Email: support@spedcrew.com
Website: https://spedcrew.com

Nothing in this policy limits or excludes any rights or remedies that cannot be limited or excluded under applicable consumer law.