Privacy Policy

DSS BUSINESS LLC, operating as SpedCrew, is the controller of personal information described in this Privacy Policy unless another entity is identified as the controller for a particular service. This policy explains how we collect, use, disclose, and protect personal information when you visit https://spedcrew.com, purchase from us, or contact us.

Information we collect

• Contact information: name, email address, billing and shipping addresses, and other details you provide.
• Orders and transactions: products purchased, order history, amounts, currency, discounts, returns, refunds, shipping details, and transaction records.
• Account information: account identifiers, login and preference information, if you create an account.
• Payment information: payment details are handled by Shopify and payment processors. We may receive limited payment-related information, such as payment status, method type, and fraud signals, but generally do not receive full card numbers.
• Device and usage data: IP address, browser and device type, operating system, identifiers, pages viewed, interactions, referring URLs, and approximate location.
• Customer-service communications: messages, website-chat communications, attachments, feedback, and information supplied when seeking support.
• Cookies and similar technologies: cookies, pixels, local storage, and similar tools used for essential store functions, preferences, measurement, security, and, where permitted, advertising.

How we use information

We use personal information to provide and fulfill orders; process payments, returns, and refunds; communicate about orders and customer support; maintain accounts; personalize and improve the store; detect and prevent fraud, abuse, and security incidents; comply with legal and tax obligations; establish or defend legal claims; and send marketing or measure advertising where permitted and subject to required choices or consent.

How we disclose information

We may disclose information to service providers and partners that help operate our business, including Shopify as our ecommerce platform and service provider, payment processors, fulfillment and shipping providers, customer-support tools, hosting and technical providers, analytics providers, fraud-prevention and security providers, and advertising or marketing providers where applicable. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.

Shopify processes information as part of providing the ecommerce platform. Information about Shopify's privacy practices is available through Shopify's own privacy materials.

Cookies, advertising, and privacy choices

Where required, we request consent before using non-essential cookies or similar technologies. Browser and device settings may allow you to block or delete cookies, although some store features may not function correctly. Where applicable, you may exercise data-sharing and targeted-advertising choices at https://spedcrew.com/pages/data-sharing-opt-out. We recognize Global Privacy Control signals where supported and legally required.

Legal bases for EEA and UK users

Where EEA or UK data-protection law applies, our legal bases may include performance of a contract, compliance with legal obligations, our legitimate interests (such as operating, securing, improving, and protecting the store and preventing fraud), and consent where required. When relying on legitimate interests, we consider the impact on individuals and their rights.

Your rights

Depending on where you live and subject to applicable conditions and exceptions, you may have rights to access, correct, delete, restrict or object to processing, receive portable data, and withdraw consent. Withdrawing consent does not affect processing already lawfully undertaken. EEA and UK individuals may also complain to the competent supervisory authority.

Residents of certain U.S. states may, where applicable, have rights to know or access personal information, delete it, correct inaccuracies, opt out of sale, sharing, or targeted advertising, and receive equal service without unlawful discrimination for exercising privacy rights. These rights apply only where the relevant law applies to DSS BUSINESS LLC and the request. We do not assume that any particular state statute applies where its legal thresholds are not met.

Consumers in Japan may exercise rights available under the Act on the Protection of Personal Information and other applicable Japanese privacy law.

International transfers

Your information may be processed outside your country, including in the United States and locations where Shopify and our service providers operate. Where required, we use legally recognized transfer mechanisms and safeguards, such as adequacy decisions or approved contractual protections.

Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with law. We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure.

Children

Our store is not intentionally directed to children, and we do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child provided information may contact us to request appropriate action.

Changes to this policy

We may update this policy to reflect operational, legal, or regulatory changes. The updated version will be posted on this website with an updated effective date where appropriate.

Contact

SpedCrew
Operated by DSS BUSINESS LLC
1401 Pennsylvania Ave, Suite 102
Wilmington, DE 19806
United States
Email: support@spedcrew.com