Returns & Refund Policy

SpedCrew is operated by DSS BUSINESS LLC. This policy applies to customers worldwide. It provides a 14-day return option in addition to any greater or separate rights available under applicable law.

Requesting a return

You may request a return within 14 days after delivery by emailing support@spedcrew.com or using our website chat. Include your order number and the item you wish to return. We will provide return instructions and, where applicable, a return authorization or label. Please do not send items to an address without first receiving instructions. We recommend using a tracked shipping service and retaining proof of shipment.

You may inspect a product as reasonably necessary to establish its nature, characteristics, and functioning. Where permitted by law, we may deduct an amount reflecting loss in value caused by handling beyond what is reasonably necessary. This does not restrict rights relating to defective, damaged, incorrect, or non-conforming goods.

Change-of-mind returns

For voluntary change-of-mind returns, the customer normally pays the return shipping cost where permitted by law and where this was properly disclosed. Items should be returned with included components and packaging where reasonably possible. Exchanges depend on stock availability. If an exchange is unavailable, we will offer an appropriate refund or other remedy.

Damaged, defective, incorrect, or non-conforming products

Please contact us as soon as reasonably possible if a product arrives damaged, defective, incorrect, or not as described. Contact within 48 hours can help us investigate and resolve the issue faster, but failure to contact us within 48 hours does not remove any mandatory legal rights. We may request photographs or other reasonable evidence. Where applicable, SpedCrew will cover the necessary return or replacement costs and provide the remedy required by law.

Refunds

Approved refunds are issued to the original payment method. For voluntary returns, we normally process the refund within 5–10 business days after approval and inspection. Your bank or payment provider may require additional processing time.

European Union and European Economic Area

Consumers in the EU/EEA generally have a statutory right to withdraw from a distance contract within 14 days without giving a reason. The withdrawal period generally runs from the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods. To exercise this right, send a clear statement of withdrawal to support@spedcrew.com before the period expires.

Where the consumer was informed in advance and applicable law permits it, the consumer normally bears the direct cost of returning goods following withdrawal. When required by law, we will reimburse payments received, including the cost of the least expensive standard delivery method offered for the original order. We do not have to reimburse additional costs resulting from choosing express or another more expensive delivery method above the standard option. Refund timing and any lawful withholding pending receipt of goods or proof of return will follow applicable law.

Statutory exceptions may apply, including to clearly personalized goods and sealed goods that are not suitable for return for health-protection or hygiene reasons after unsealing, where legally applicable. Rights and remedies for defective or non-conforming goods are separate from the right of withdrawal and are not reduced by this voluntary return policy.

United Kingdom

UK consumers retain all mandatory cancellation, refund, and remedies available under UK consumer law, including separate remedies for faulty or misdescribed goods.

United States

The 14-day return option is a commercial policy offered by SpedCrew. Any additional rights and remedies under applicable federal or state law remain available.

Japan

These published return terms apply to SpedCrew mail-order sales to Japan. SpedCrew voluntarily offers the 14-day return option described above. This policy does not state or imply that a general statutory cooling-off right applies to Japanese e-commerce purchases. Consumers in Japan retain rights available under applicable Japanese law.

Contact

Email: support@spedcrew.com
Website: https://spedcrew.com

Nothing in this policy limits or excludes any rights or remedies that cannot be limited or excluded under applicable consumer law.